Before returning any item, please email us at simone@mycrossstitchpatterns.com.
No refunds will be issued for returned products without prior authorization.
Non-Returnable Items
Due to copyright restrictions, we are unable to accept returns on Paper and PDF digital patterns. Other items have a 30 day return policy but must be in new and un-used condition and be sellable condition.
Please make your selections carefully, as these items digital and printed items cannot be returned or refunded. Contact us with any questions before placing an order, and we’ll be happy to provide the information you need.
Return Authorization & Shipping Fees
All returns are subject to shipping fees, including the cost of shipping the item to you and the cost of returning the item to us.
If an item is returned for exchange, additional shipping charges will apply for the new item being sent.
Incorrect Shipping Address
It is your responsibility to ensure that the shipping address provided at checkout is accurate.
If an incorrect address is supplied, we will ship the package to the address provided.
We cannot be held responsible for misdelivered or undeliverable packages due to an incorrect address.
Return Process
To initiate a return, please contact us at simone@mycrossstitchpatterns.com with your order details. Approved returns should be sent to:
Simone Balman Art
107C van Akenweg
Maastricht,
6218 HL
The Netherlands
General Return Policy
We have a 30-day return policy, meaning you have 30 days from the date of receipt to request a return.
To be eligible for a return, the item must be in the same condition as received, unworn, unused, with tags, and in its original packaging, must be accompanied by a receipt or proof of purchase, and suitable for resale.
For any further questions regarding our return policy, please reach out to us at simone@mycrossstitchpatterns.com. We appreciate your business and look forward to assisting you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at simone@mycrossstitchpatterns.com.