Shipping Information
Discounted Shipping* to the UK, Europe and US
* untracked international mail
This document sets out the shipping policy that applies to customers that make a purchase at MyCrossStitchShop.com. If you have any questions, please contact us at simone(at)mycrossstitchshop.com.
Please note that our patterns are printed and bound by a publisher in the United Kingdom and print orders are fulfilled by them. Every endeavour is made to print and ship your pattern as quickly as possible.
Shipping Options & Delivery Costs
We offer the following shipping options – you will be asked to select a shipping method at checkout:
World Post – International Untracked
World Post – International Tracked
Courier Service – Tracked
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after 2 PM will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Estimated time scales are as follows:
Europe | Transit Time |
|---|---|
France | 3-6 business days |
Germany | 3-5 business days |
Ireland | 2-5 business days |
Netherlands | 3-5 business days |
Spain | 4-7 business days |
Italy | 4-9 business days |
Rest of EU | 3-7 business days |
Rest of Europe | 4-10 business days |
Americas | Transit Time |
|---|---|
United States | 5-10 business days |
Canada | 5-10 business days |
Rest of North America | 6-14 business days |
Central & South America | 7-21 business days |
Oceania | Transit Time |
|---|---|
Australia | 6-10 business days |
New Zealand | 6-12 business days |
Rest of Oceania | 6-14 business days |
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.